Shipping & Returns

Orders placed on g-scrub.com

Shipping

Shipping is free on every order to any address in the United States. We don’t ship outside the U.S. yet.

We ship from Clermont, Florida, by USPS Ground Advantage within 3 business days after you pay. Business days are Monday through Friday, except U.S. federal holidays. USPS usually delivers in 2–5 business days after that; Alaska, Hawaii, and APO/FPO/DPO addresses can take longer.

When your order ships, we email you the USPS tracking number.

If we can’t ship within 3 business days, we’ll email you a new ship date, and you can cancel for a full refund. If we can’t ship an item after you’ve paid, we’ll let you know and refund it in full automatically.

Returns and refunds

Updated October 11, 2026. These conditions apply to orders placed after this policy update. Orders placed before this change retain the return terms offered at purchase.

For purchases made directly on g-scrub.com, including Golf, Fresh, and Athletic, contact us before returning an item and send your return within 14 days of delivery. Products must be new, unopened, and unused. Customers are responsible for return shipping costs for change-of-mind returns. Opened or used products are not eligible for change-of-mind returns.

1. Email sales@g-scrub.com with your order number. It’s in your order confirmation email.
2. Wait for our return instructions before mailing your item. We do not provide a free prepaid return label.
3. Tighten the cap, seal the bottle in a plastic bag, and pack it in any box or padded envelope. Drop it off at a post office or give it to your mail carrier.

If a bottle arrives leaking, don’t mail it. Email us with your order number and photos so we can review the issue under the damaged-item policy below.

After receiving and inspecting your return for eligibility, we refund the net product price actually paid after any discounts, including applicable sales tax, to your original payment method within 5 business days after your return reaches us. Your bank may take a few more days to show it. Return shipping costs for change-of-mind returns are not reimbursed.

We do not offer direct exchanges. If you would like a different product, return the unwanted item for a refund under the eligibility and shipping-cost rules above and place a new order.

Damaged, defective, wrong, or missing items

If your order arrives damaged, defective, incorrect, or incomplete, contact sales@g-scrub.com with your order number, a description of the issue, and photos of the product, packaging, and shipping label where available. We will review the information and arrange an appropriate replacement, refund, or other remedy. Please contact us before returning anything. Do not mail leaking or damaged bottles unless we give you safe return instructions.

Nothing in this policy limits rights or remedies required by applicable law. The unopened and unused requirement applies to change-of-mind returns.

If your order never arrives, contact us within 30 days of the expected delivery date with your order number so we can investigate.

If tracking says your package was delivered but you can’t find it, let us know within 30 days and we’ll help you open a search with USPS.

Canceling an order

Email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. If it has already shipped, you may request a return under the eligibility and shipping-cost rules above.

Orders placed on Amazon

Amazon orders follow the return eligibility, time limits, shipping costs, and refund terms shown by Amazon for your order. The website return policy above does not apply to Amazon purchases.

To start a return, report a problem, or track a package, go to Your Orders in your Amazon account. Follow the instructions, available return methods, shipping costs, and refund timing shown for that specific order.

Orders placed on TikTok Shop

We ship TikTok Shop orders from Clermont, Florida. Returns, refunds, and order problems are requested in the TikTok app, under Orders, and follow the terms applicable to that order.

Wholesale orders

Wholesale orders don’t go through Amazon — they ship from our Clermont, Florida location. Tracking for each shipment package is available in your wholesale account. Payment, dispatch times, backorders, and returns follow the Wholesale Terms, not the policies above.