Shipping & Returns

Shipping

Orders are placed on Amazon and shipped according to the delivery options and timeframe shown on the product listing at checkout. G-SCRUB currently sells within the United States. Tracking is available in your Amazon account once your order ships.

Returns & refunds

Returns and refunds are managed entirely through Amazon. To start one, go to Your Orders in your Amazon account and follow Amazon’s return process. Amazon’s return window and conditions apply.

For hygiene and safety reasons, opened or used cleaning products may not be eligible for return — check the return details on your Amazon order.

Damaged, wrong, or missing items

If an item arrives damaged, incorrect, or doesn’t show up, please contact Amazon directly through Your Orders. Because Amazon fulfills and ships every order, they can resolve delivery and order issues fastest.

Where order support lives

For retail orders, all support — tracking, returns, refunds, and delivery problems — is handled by Amazon, not by G-SCRUB. Manage everything from Your Orders on Amazon.

Wholesale orders

Wholesale orders don’t go through Amazon — they ship from our Clermont, Florida location, each case as its own box with its own tracking number, visible in your wholesale account. Payment, dispatch times, backorders, and returns follow the Wholesale Terms, not the Amazon policies above.